Senior Technical Services Manager

Senior Technical Services Manager
M&E Services
London HQ & Satellites
Blue Chip Client
£80,000 + Performance Bonus
Pension
Etc

Our client are a global M&E and FM organisation, with a wealth of clients across a range of sectors including healthcare, corporate services, critical engineering among others and offer engineering / Total Facilities Management services across this customer base. They currently seek a Senior Technical Services Manager to take responsibility for a single client's portfolio of UK office space, based from Central London HQ and with some travel involved and encompassing complex and critical infrastructure. The estate includes diverse M&E systems, life safety infrastructure and operationally critical assets requiring high levels of compliance assurance and engineering resilience.

Key challenges include:

● Leading multi-site Hard FM delivery through a layered management structure.
● Maintaining zero statutory compliance breaches.
● Managing engineering risk across critical infrastructure.
● Balancing cost efficiency with technical integrity and compliance.
● Leading engineering resilience and business continuity planning.
● Delivering clear reporting dashboards across safety, uptime, SLAs and statutory compliance.
● Managing supply chain performance and contractual compliance.
● Aligning long-term asset management strategy with operational delivery.  This is a leadership role requiring strong technical credibility, commercial awareness and the ability to influence at client executive level. 

The role is responsible for the Management of all Technical Hard service obligations across the London Cluster portfolio. Providing skilled and quality technical leadership while mentoring the technical team across the Client portfolio within London Cluster, and providing technical support to the wider business, including other client accounts as required.
Lead, manage, develop and motivate a high-performing Technical and Hard Services team (s) (including Administration) to the highest standards, ensuring a five star service level. Implement and maintain business and process improvement improvements into all areas.

Ensure the Technical Services Team take responsibility for the planning and successful execution of PPMs/ KPI’s, Management of Reactive and Small Project works ensuring compliance with all statutory and contractual obligations while meeting all agreed SLA’s. Manage the administration team responsible for the PPM schedules, work orders, purchase ordering, invoicing and financial management of hard services for all London Cluster sites. Manage the delivery and continued improvement of all processes, systems and technical resources to deliver the services in a safe and effective way. Contractor management ensuring all PPM & reactive work is carried out on time, in budget and in line with SLAs, KPI’s. Management, control and continued improvement of the Technical Safe Systems of Work, processes & technical documentation. Manage company objectives by supporting and delivering against contract policies and compliance with legislative and contractual requirements. This will include meeting operational performance targets and objectives. Direct Management of Major supplier contracts (e.g. Fire systems), ensuring improved delivery of services by our Contractors/Partners, and acting as spokesperson on these contracts into Client. The application of established HR and H&S policies & procedures and the management of the team to ensure a safe and effective workplace. 

Qualifications:
● Degree, HND or equivalent qualification in Engineering or Technical discipline.
● Extensive multi-disciplinary engineering knowledge (electrical, mechanical, HVAC, life safety systems, BMS, fabric).
● Strong knowledge of statutory compliance frameworks and regulatory requirements.
● IOSH/NEBOSH qualification or equivalent health & safety accreditation.  

Experience:
● Leadership experience within Hard FM or Technical Services.
● Experience managing managers within multi-site operations.
● Proven track record of delivering zero compliance breaches.
● Experience managing supply chain and subcontractor governance.
● Experience leading engineering resilience and business continuity planning.
● Experience managing reporting frameworks and performance dashboards.
● Experience contributing to capital planning and lifecycle strategy. 

This is an exciting chance to join a global organisation with an enviable list of customer accounts and in a senior role. With opportunity for internal progression and training / professional development, it will suit an ambitious and technically minded individual looking to take their career to the next level