Neighbourhood Assistant

Job Title: Neighbourhood Assistant
Location: Wiltshire
Salary: £29,885 per annum
Job type: Permanent, Full Time. 37 hours per week.
Closing Date: 26th October 2026.
Do you love working in housing and supporting your local community?
If so why not consider becoming a Neighbourhood Assistant. You will be providing essential support to the neighbourhood team in Wiltshire working alongside other Neighbourhood Assistants, being supported by a Senior Neighbourhood Officer.
What you'll be doing:
You'll be working in a fast-paced environment providing administrative support to the Neighbourhood Officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone, email and in person.
You won't always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required across the county, so there's a real mix of housing management exposure and an opportunity to further your current housing knowledge.
There'll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing, so you can happily base yourself at home if you wish for this element of the role. You'll be expected to attend the local office for team meetings and working together days.
About you:
You'll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You'll be resilient and able to deliver messages in a clear way to our customers.
Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place.
You'll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so.
What's in it for me:
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
* Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
* A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
* We invest in colleagues' careers and development through our leader and colleague development frameworks
* Defined Contribution Pension and attached life assurance
* Volunteering hours available to all colleagues to enable them to give back
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
* Enhanced leave
* We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
The successful candidate will be required to undertake a Basic DBS check.
Interviews are due to take place 3 November onwards.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience of: Support Worker, Care at Home Support Worker, Care Assistant, Home Care Assistant, Domiciliary Care Assistant, may also be considered for this role