Hotel Manager

We are looking for experienced, motivated and customer-focused Hotel Managers to oversee hotel operations and ensure guests receive an excellent standard of service.

Key Responsibilities

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Oversee the day-to-day running of hotel operations.

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Manage and support front-of-house, housekeeping, reception and food and beverage teams.

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Ensure high standards of customer service and guest satisfaction.

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Recruit, train, supervise and motivate staff.

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Manage staff rotas, shift patterns and daily workloads.

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Monitor budgets, costs, revenue and hotel performance.

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Handle guest enquiries, complaints and feedback professionally.

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Maintain health and safety, fire safety and hygiene standards.

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Ensure rooms, facilities and public areas are maintained to a high standard.

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Monitor bookings, occupancy levels and room availability.

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Ensure compliance with company policies and relevant regulations.

Requirements

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Previous experience in hotel management or a supervisory hospitality role.

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Strong leadership, communication and organisational skills.

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Excellent customer service and problem-solving abilities.

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Ability to manage a team in a busy environment.

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Good understanding of budgets, staffing and hotel operations.

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Flexible approach to working hours, including evenings, weekends and bank holidays where required.

What We’re Looking For

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A professional and welcoming approach.

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A strong commitment to guest satisfaction.

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The ability to lead, motivate and develop a team.

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Someone who can take responsibility and maintain high standards