Office Administrator

Mercia Gas Ltd is a trusted gas and heating company. We pride ourselves on delivering excellent service to our clients, and we are now seeking a highly organized, reliable, and proactive Office Administrator to join our team. This is a fully office-based role where you will play a vital part in keeping our engineers moving and our customers happy.

Key Responsibilities

· Diary & Engineer Coordination: Efficiently book in works and manage the daily and weekly diaries for our team of gas engineers.

· Customer Liaison: Act as the main point of contact for clients, handling incoming queries, scheduling service visits, and providing exceptional customer service.

· Invoicing & Finance: Prepare and issue accurate invoices to customers upon completion of jobs, and assist with basic financial tracking.

· Operational Admin: Update and maintain our internal database, track job progress, and ensure all regulatory compliance paperwork is filed correctly.

What We Are Looking For

· Experience: Previous administrative experience, ideally within a trade, construction, or gas/heating business (highly preferred but not essential).

· Skills: Outstanding organizational and multitasking skills—you must be comfortable managing fast-changing engineer schedules.

· Communication: A confident and friendly telephone manner with the ability to liaise professionally with both customers and field-based engineers.

· Tech Skills: Proficient in standard office software, database entry, and general invoicing systems.

· Reliability: A dependable team player who thrives in a fast-paced environment and can work independently.

What We Offer

· Consistent Monday to Friday working hours (no weekends).

· A supportive and welcoming team environment.

· Modern office workspace with full training on our internal booking systems