We are working with a growing UK organisation that is building and developing its IT function to support its expanding team.
They are looking for a technical IT Service & Systems Manager to work closely with the Head of IT and take ownership of the day-to-day delivery of IT services across the organisation.
This is a hands-on service delivery role, combining IT service management, stakeholder and supplier management with a good level of technical understanding. You will help ensure users receive a high-quality IT service, while also supporting the development of the organisation's systems, processes and technology estate.
The ideal candidate will have experience in IT Service Delivery, IT Operations or IT Systems, with enough technical knowledge to manage issues, work with technical suppliers and understand the underlying technology.
Role Details
Rate: Up to £425 per day
IR35: Inside IR35
Contract Length: 6–9 months
Location: London
Travel: Approximately twice per month to the Cambridge site
Working Pattern: Full-time
Start Date: ASAP
Reporting To: Head of IT
Responsibilities
Take ownership of the day-to-day delivery of IT services across the organisation
Act as a key point of contact for users, stakeholders and external IT service providers
Manage and maintain effective relationships with third-party IT suppliers
Oversee IT support, service requests, incidents and escalations
Help establish and improve IT service management processes
Manage joiners, movers and leavers and ensure a smooth user experience
Support the delivery of IT projects, technology rollouts and service improvements
Work closely with the Head of IT to develop the organisation's IT operating model
Ensure IT systems, devices and services are maintained and supported effectively
Provide technical oversight across end-user devices and Microsoft 365 services
Support the management of Windows and Mac environments
Help identify opportunities to improve IT services, processes and automation
Support meeting room and collaboration technology
Act as a technical point of contact when working with external suppliers
Ensure appropriate IT documentation, processes and user guidance are maintained
Desired Skills & Experience
Experience in IT Service Delivery, IT Operations, IT Systems or a similar role
Strong stakeholder and supplier management experience
Experience managing or working with third-party IT service providers
Good understanding of IT service management and operational processes
Strong technical understanding of end-user computing and Microsoft 365
Experience with Intune and/or Jamf
Experience supporting Windows and Mac environments
Good understanding of Entra ID / Azure AD, Exchange Online and SharePoint Online
Experience managing users, devices and joiner/mover/leaver processes
Experience supporting IT projects and technology rollouts
Strong problem-solving and communication skills
Ability to work closely with senior stakeholders and technical teams
CrowdStrike experience is desirable
Experience with meeting room / AV technology is desirable
This is a great opportunity for a hands-on IT professional who wants to play an important role in building and developing a new IT environment, rather than simply providing day-to-day support
Salary description
£375.00 - £425.00 per day