We're recruiting for a well established and growing financial services business that is passionate about investing in its people. Known for its friendly culture and collaborative approach, this is a business where your personality, enthusiasm and willingness to develop are just as important as your experience.
The Role
As a Claims Handler, you'll be a key point of contact for customers, supporting them throughout the claims process and ensuring they receive a professional, empathetic and efficient service from start to finish.
Working alongside an experienced team, you'll manage claims, communicate with customers and third parties, maintain accurate records and ensure each case is progressed effectively. You'll also have the opportunity to develop your knowledge and build a long term career within a professional financial services environment.
Key Responsibilities
Manage claims from initial notification through to resolution
Build positive relationships with customers and relevant third parties
Keep customers informed throughout the claims journey, providing an excellent level of service at every stage
Handle enquiries professionally and ensure queries are resolved efficiently
Maintain accurate and up-to-date records and documentation
Progress claims efficiently while following company procedures and compliance requirements
Liaise with relevant parties to obtain information and ensure claims are progressed promptly
Work collaboratively with colleagues to deliver the best possible customer experience
About You
We're looking for someone who:
Has previous claims handling experience or comes from a strong customer service background with a genuine interest in developing a career within financial services
Is bubbly, personable and confident communicating with a wide range of people
Has a positive attitude and is keen to learn and develop new skills
Is organised, proactive and able to manage a varied workload
Has excellent attention to detail and takes pride in getting things right
Takes pride in delivering exceptional customer service and building strong relationships
Works well as part of a supportive team and enjoys a collaborative environment
Is looking for a long-term opportunity with a business that will invest in their development
What's on Offer?
Salary circa £26,500
25 days holiday plus bank holidays
An additional day off to celebrate your birthday
Full training and ongoing professional development
Excellent company benefits package
A welcoming and supportive team culture
Genuine opportunities for career progression
The opportunity to develop your career within a growing financial services business
If you're looking for a role where your personality is valued, your development is encouraged and no two days are the same, this could be the perfect opportunity to take the next step in your career.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£25000.00 - £26500.00 per year