Job Role
* Managing a portfolio of cases and associated administration
* Corresponding with debtors by email and post
* Requesting and reviewing supporting information relating to debtor circumstances
* Completing company and online searches to find and verify contact information
* Making occasional outbound calls and handling inbound calls where required
* Maintaining accurate case records and progressing cases in line with company processes
Skills and Experience
* Previous experience within customer service, complaints or a similar environment
* Strong administration and organisational skills with excellent attention to detail
* Confident written and verbal communication skills
* Ability to manage and prioritise your own workload
* Self-motivated, proactive and driven
* Understanding of the importance of following processes and policies
Package and Benefits
* Option to buy or sell up to 5 additional days of holiday
* Gifted birthday holiday day
* Up to 2 paid volunteering days per year
* Death in service benefit at 2x annual salary
* Health and medical support
* Discounted gym memberships
* Free parking
* Fresh fruit delivered to the office daily
* Fully office-based
* Full training provided
Culture and Environment
Our client offers a friendly, welcoming and fast-paced working environment where people are encouraged to work hard and achieve results. You’ll receive full training and ongoing support, with strong performance recognised through a bonus structure.
It’s a great opportunity to develop your experience within a growing organisation and become part of a supportive team.
Personality
You’ll be organised, self-motivated and comfortable managing your own workload. You’ll have strong attention to detail, a proactive approach and the confidence to communicate professionally with customers by email, post and occasionally over the telephone.
You’ll be someone who understands the importance of following processes while using your own initiative to progress cases effectively.
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process
Salary description
£26500.00 - £26500.00 per year