Customer Support Co-Ordinator
Telford
* Full-time, permanent - 37.5 hours per week
* £24,000–£26,000 DOE
* Monday to Friday - no evenings or weekends
* Hybrid after successful completion of training
Applicants must be authorised to work in the UK
About Enconvo
Enconvo helps businesses stay connected through cloud phone systems, broadband, mobile and IT solutions. Part of the European Enreach Group, with over 1,100 colleagues, we put customers at the heart of everything we do.
The Role
You’ll support customers by phone, email, WhatsApp and our support systems, taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You’ll also identify opportunities to improve customer satisfaction and support business growth.
What You’ll Be Doing
* Resolve faults, billing queries, complaints, account support and service changes
* Provide first-line technical support and rectify common issues
* Understand customer needs and identify additional products or services
* Manage orders, service changes and customer records accurately and on time
* Work with internal teams and suppliers to resolve complex issues
* Develop your product knowledge and help improve service processes and customer experience
Who We’re Looking For
* Previous B2B customer service experience
* Customer-first approach, commercial awareness and confidence taking ownership of problems
* Strong written and verbal communication, building rapport across multiple channels
* Organised, accurate and comfortable in a fast-paced environment
* Positive, proactive attitude and willingness to learn systems, products and basic troubleshooting
* Good Microsoft Office knowledge
* Interest in technology or telecoms beneficial; technical experience isn’t essential – full training and support provided
What You’ll Get
* 23 days’ holiday, plus more for long service, your birthday off and the option to buy extra leave
* Enhanced maternity, paternity and adoption pay
* Salary sacrifice pension, healthcare, life cover and Perkbox discounts
* Full training and career progression opportunities
* A supportive, innovative European group that values collaboration and customers
* Team and company events in a fun working environment
How to Apply
If you have the skills and experience required for this position, click ‘apply’ today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
Other suitable skills and experiences include: Customer Service Advisor, Customer Support Advisor, Customer Service Co-Ordinator, B2B Customer Service, Customer Care, Client Services, Account Support, Telecoms Support, First-Line Support, Customer Service Administrator
Salary description
£24000.00 - £26000.00 per year