We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is to lead the day-to-day delivery, coordination and assurance of the Home Repairs Regulatory Team, ensuring Awaab’s Law, HHSRS, disrepair and wider repairs regulatory cases are effectively triaged, prioritised, progressed and resolved within statutory and organisational timescales. The post holder will provide operational leadership to case handlers and administrators, maintaining clear oversight of live workloads, risk, escalation routes, performance, customer communication and customer safety outcomes
This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
This is a Fixed Term Contract role ending 28th February 2027.
What you'll achieve
The role will provide second-line assurance across all Awaab’s Law hazards managed by other property departments, including damp and mould and any other prescribed hazards within scope. This will include reviewing case handling, evidence, communications, actions, risk management and closure decisions to ensure consistency, quality, compliance, appropriate escalation and clear accountability. The post holder will also take ownership of the damp and mould inbox, ensuring enquiries, escalations and assurance requests are monitored, allocated, responded to and tracked appropriately
Lead the day-to-day operation of the Home Repairs Regulatory Team, ensuring Awaab’s Law, HHSRS, disrepair and related regulatory cases are triaged, allocated, progressed and resolved in line with statutory duties, organisational standards and customer safety requirements
Provide second-line assurance for all Awaab’s Law hazards managed by other property departments, including damp and mould and any other prescribed hazards within scope, reviewing case handling, evidence, communications, actions, risk management and closure decisions to ensure consistency, quality, compliance and appropriate escalation
Maintain oversight of live casework, high-risk matters, overdue actions and emerging themes, using case management information to identify blockers, challenge delays, agree recovery actions and escalate risks to the Repairs Regulatory Lead where customer safety, compliance, legal, reputational or operational exposure may be affected
Oversee the coordination of repairs, inspections, contractor actions, interim safety measures, decant arrangements and remedial works, ensuring customers remain safe and informed until permanent resolutions are completed and evidenced
Undertake quality assurance checks on case records, customer communications, contractor instructions, risk assessments, decision-making, completion evidence and closure recommendations to ensure files are accurate, defensible and capable of demonstrating compliance
Coordinate engagement with Local Authorities, Environmental Health and other external stakeholders in relation to statutory notices, enforcement activity, high-risk hazards and customer safety matters, ensuring responses are timely, evidence-based and appropriately escalatedWhat you'll bring
Essential skills
Law degree, equivalent legal qualification, or solicitor/legal practice experience, ideally in housing, disrepair, litigation, compliance or landlord and tenant matters
Experience leading or coordinating teams in repairs, property compliance, regulatory casework or social housing
Practical knowledge of Awaab’s Law, HHSRS, damp and mould, disrepair, statutory repairs, landlord safety duties and second-line assurance principles across hazards managed by wider property departments
Experience managing complex or high-risk repairs, compliance or technical cases through to resolution
Ability to assess risk, prioritise work, apply sound judgement, safeguard customers and escalate appropriately
Experience monitoring contractor or service performance and ensuring works meet quality, safety and compliance standardsDesirable skills
Formal line management experience in repairs, compliance, technical or regulated housing services.
Experience supporting policies, procedures, training, competency frameworks, assurance or audit readiness
Understanding of consumer regulation, Housing Ombudsman expectations, statutory notices, Environmental Health and complaints-led improvementWhy Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Salary description
£38238.00 - £46735.00 per year