Service & Maintenance Administrator *Gateshead

Service & Maintenance Administrator 🌟

📍 Gateshead, NE8
💰 £25,000 per annum
🕐 Full-time | Permanent | Office based
Monday to Thursday: 8am-5pm | Friday: 8am-2pm

Are you an experienced administrator who loves being organised, keeping on top of the detail and making sure everything runs smoothly behind the scenes?

Perhaps you're at your best in a busy, fast-moving office, where no two days are quite the same and you're juggling everything from invoices and purchase orders to timesheets, engineer queries and client requests.

If so, we have a fantastic opportunity to join an exceptionally friendly, welcoming and supportive team in Gateshead as their new Service & Maintenance Administrator.

You'll be joining a busy Service & Maintenance department, providing essential day-to-day administrative support to the Service Manager and Service & Maintenance Coordinator, while also working closely with engineers, clients and colleagues across the wider business.

🚀 What's on offer?

Permanent career opportunity
£25,000 salary
Full-time, office-based position in Gateshead (NE8)
Monday to Thursday, 8am-5pm and Friday, 8am-2pm, so you can start your weekend early!
37 hours per week
28 days' holiday including bank holidays, increasing with length of service
Statutory pension scheme
Free on-site parking
Close to local public transport links
A genuinely friendly and supportive working environment

💻 What will you be doing?

This is a varied, hands-on administration role within a very busy Service & Maintenance department. You'll work closely with the Service Manager and Service & Maintenance Coordinator, providing the administrative support they need to keep the department organised and running smoothly.

Providing day-to-day administrative support to the Service Manager and Service & Maintenance Coordinator
Processing and checking engineer timesheets
Raising and processing invoices
Raising purchase orders
Liaising with clients regarding service and maintenance administration
Communicating with engineers and providing administrative support
Managing queries by telephone and email
Updating internal systems, spreadsheets and Excel data
Processing paperwork accurately and efficiently
Maintaining accurate records and ensuring information is kept up to date
Supporting the wider Service & Maintenance team with day-to-day administration
Completing other ad-hoc administrative duties to support this busy department

⭐ What are we looking for?

We're looking for someone who is a strong administrator first and foremost. You don't necessarily need to come from an engineering or maintenance background, but you do need to be confident working in a busy office environment where accuracy and organisation are really important.

You'll ideally have:

Previous experience within an administration or office support role
Strong IT skills and confidence using Microsoft Office, particularly Excel
Excellent organisational skills and attention to detail
A confident and professional telephone manner
Good written and verbal communication skills
The ability to manage multiple tasks and changing priorities
Confidence dealing with both clients and internal colleagues
A proactive approach and willingness to get stuck in
The ability to stay calm and organised when things get busy

💙 Why apply?

This is a brilliant opportunity for an experienced administrator who enjoys being at the heart of a busy department.

You'll be joining a welcoming and supportive team, working closely with the Service Manager and Service & Maintenance Coordinator, where your organisation and attention to detail will genuinely make a difference to the smooth running of the Service & Maintenance function.

If you're organised, confident with IT, great on the phone and looking for a long-term permanent opportunity in Gateshead, we'd love to hear from you!

📩 Next steps

Apply today and, if shortlisted, you will be contacted within 5 business days of sending your CV. Please note that due to a high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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