The Opportunity
We are seeking an experienced Credit Control professionals to join a dedicated project team focused on clearing a high-volume ledger of lower-value outstanding debts. This is a fast-paced, telephone-based role requiring high levels of customer contact and strong collection skills.
Key Responsibilities
* Make around 100 outbound calls per day to business customers.
* Chase outstanding invoices and secure payment commitments.
* Update customer records accurately following customer interactions.
* Identify, log and escalate customer disputes such as pricing queries.
* Raise cases within the system and move efficiently onto the next account.
* Manage a portfolio of 500+ accounts.
* Work collaboratively with the project team to achieve collection targets.
Systems Used
F&O (Finance & Operations) and CE (Customer Engagement), a Microsoft Dynamics-based customer tracking system. Previous Dynamics experience is not required as full training will be provided.
Candidate Profile
Must be available immediately and able to work 5 days on site
Previous Credit Control, Collections or Accounts Receivable experience.
Comfortable making high-volume outbound calls throughout the day.
Strong communication and relationship-building skills.
Resilient, organised and target-driven.
Able to work in a fast-paced environment and handle customer objections.
Happy to work fully office-based for the duration of the project.
Benefits
* Free on-site parking.
* Collaborative project environment.
* Opportunity to make an immediate impact on a clearly defined project
Salary description
£18.00 - £20.00 per hour