Operations Administrator

About Us:
Call Systems Technology (CST) leads in wireless communication technology and critical alert software solutions. We provide paging systems, two-way radios, critical alarms, call button solutions and our Gen2 monitoring software to an impressive international client portfolio ranging from leading supermarkets, hotels & resorts and restaurants to global investment banks, entertainment venues and sports stadiums.
About the Role:
The Operations Administrator provides strong administrative support to ensure smooth office operations, accurate documentation, and effective coordination across teams. This role focuses primarily on administration, client account support, and supporting the Operations team with day-to-day business coordination.
This could be an ideal job for someone fresh out of university with some work experience, but most importantly, who can demonstrate the ability to learn new processes and procedures (AI, new software packages, database/CRM etc). A degree is not required for this role; if not a graduate, we will be looking at experience gained in a similar office environment.
What you’ll be doing:
* Provide day-to-day administrative support to the Operations Manager and team and wider business
* Maintain databases, spreadsheets and details on the CRM system with high accuracy
* Generate sales returns, quotes and sales orders, and deal with email orders and enquiries
* Make calls to stakeholders, both internal and external (clients, suppliers) to check progress of equipment or parts
* Booking in and processing returned equipment, and ensuring credits are processed
* Liaising with Sales, Logistics, Production, Warehouse, and Engineers for relevant information to service customer requirements
* Review all installation delivery notes to completion, highlighting any further actions required
* Gain an understanding of, and provide administrative support for, ISO accreditation and sustainability requirements
* Maintain accurate digital/physical filing systems, including version control for key documents
* Support onboarding administration (forms, access requests, document packs, checklists)
* Ad hoc administrative tasks to assist the Operations Manager as may be required
The right candidate MUST have:
* Strong organisational and time-management skills
* High attention to detail and accuracy
* Excellent written and verbal communication skills
* Ability to manage multiple priorities in a fast-paced environment and work to deadline
* Professional, proactive, and confidential approach to work
* Proficiency with MS Office Suite, particularly MS Excel, Word, Outlook, and preferably, a CRM systems (Sage is a plus)
And must:
Live within a reasonable commute of our office in Elstree - this is a fully office-based role