We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title: User Researcher
Location: Telford (2 days onsite/week)
Duration: 6 months
Pay Rate: £380 per day all inc. (PAYE through Umbrella)
Clearance Required: SC
Travel to Stratford – London as required and when required.
Digital CIP - User Researcher - Flocking New Work
Job Description:
What is the Customer Insight Platform (CIP)?
- CIP is composed of multiple cross-functional teams who use a variety of agile and lean practices. Together, they provide services that collect, evaluate, and support the analysis of customer interaction data.
- Within CIP a new workstream is being formed to deliver a new requirement called internally as Flocking - Title is Adaptive Detection System for Counter Fraud
- Flocking - requirement is a production, in-service capability that moves fraud detection from reactive, rules-based flagging of individual records to proactive, automated discovery of organised fraud networks.
- The target capability would process data at production scale, resolve the entities and relationships within it, and surface cross-regime and cross-provider fraud patterns (for example flocking between banks and EMIs, and shared bank accounts, devices, credentials and addresses across VAT, Self-Assessment and PAYE) that are invisible to traditional tabular analysis, giving investigators the tooling to explore and act on them in hours rather than days or weeks.
- Initial piece of work is to lead the Discovery and Alpha phase and then support planning, pricing to build a SoW for Build to Go live.
Team description
- This role is responsible for the vision, definition and quality of complex, business critical products and services, for the CIP team.
Role description
- CIP user researchers plan, design and carry out research activities with over 2000 internal users that help us gain a deep understanding of the people that use CIP’s data services.
- This research informs how the proposition, service, content and interaction design is shaped so that services work well for users and achieve the policy’s intent. The services that we build are designed to last and to be reusable across multiple policies/user groups.
Add a note on working with existing user research and take it forward.
Desired behaviours
- Be proactive
- Prioritise people over processes
- Drive lean results (bring change gradually and continuously); understand the value
- Be evidence driven
- Advocate for doing the right thing
- Help others understand your work through co-participatory design, pairing, demos and documentation
- Make complex look and sound simple
- Proactive listening
- Be kind and convincing
Knowledge & experience
- Experience working as a User Researcher in a fast-paced commercial environment.
Essential
- Planning research sessions and defining research roadmaps
- Research Operations: facilitating recruitment and incentives and advising on software and tooling when required
- Analysing data and communicating actionable insights to the team and stakeholders
- Demonstrating the value of user research: engaging sceptical clients and team members and helping immature teams to embed user research practices into their agile workflow
- Collaborating with multidisciplinary teams and stakeholders to set objectives and hypotheses for research
- Comfortable working with remote teams.
Desirable
- Prior experience working in projects related to data-driven decision making.
Skills
Analysis and synthesis.
- You understand how to apply basic techniques for the analysis of research data and synthesis of findings.
- You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: working)
Inclusive research.
- You understand the diversity of internal users of government services and the need to make services usable and accessible for everyone.
- You can work with colleagues to include many kinds of users in appropriate research activities. (Relevant skill level: working)
Research skills.
- You understand and have experience of basic user research methods including qualitative and quantitative methods.
- You know when to use those methods and how to apply them correctly. You know how to involve your team in research activities. (Relevant skill level: working)
Usability testing.
- You can define test scripts and facilitate usability tests, gather data and analyse it to create recommendations to improve user experience.
Society and technology.
- You understand the social and technological context for government services.
- You can align user research activities to help your team understand changing user behaviour. (Relevant skill level: working)
Strategic insight.
- You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action. (Relevant skill level: working)
Technical understanding.
- You have some knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a digital team. (Relevant skill level: working)
Agile practices.
- You know how to work with colleagues to plan and do continuous user research in a multidisciplinary team working on agile delivery teams. (Relevant skill level: working)
User-centred:
- You understand and have experience of a range of user-centred practices.
- You are able to bring the insight from those practices to delivery teams and work with them to continuously improve the user’s experience of our products and services.
- You understand the difference between user-centric and user-led. (Relevant skill level: working)
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.