Job description:
Join a dynamic property services team as a Call Handler with excellent progression opportunities to permanent employment.
Location: Crawley
Salary: £12.80 per hour PAYE (£14.43 per hour including holiday pay)
Hours: Monday – Friday, 08:00 – 17:00
Job Type: Temporary to Permanent
Location: Office-based
Are you an experienced Call Handler or Customer Service professional looking for your next opportunity
We're currently recruiting for a Call Handler to join a busy property services team based in Finsbury Park, with the opportunity to go permanent for the right person.
The Role
You'll be the first point of contact for customers, providing a professional and helpful service while managing a busy volume of calls and queries.
Your responsibilities will include:
Handling a high volume of incoming customer calls
Dealing with customer queries and resolving issues where possible
Booking and coordinating appointments
Liaising with operatives, customers and internal teams
Updating internal systems accurately
Managing customer expectations and providing regular updates
Escalating more complex issues when required
Ensuring all customer information and records are kept up to date
Requirements
We're looking for someone who is:
Confident and professional on the phone
Customer-focused with excellent communication skills
Comfortable working in a busy, fast-paced environment
Organised and able to manage competing priorities
Confident using computer systems and updating records
Reliable and keen to secure a long-term opportunity
Previous experience in call handling, customer service, housing, repairs, maintenance, scheduling or a contact centre environment would be highly beneficial.
Benefits
£12.80 per hour PAYE
£14.43 per hour including holiday pay
Monday – Friday, 08:00 – 17:00
Office-based in Finsbury Park
Temp-to-perm opportunity
Opportunity to build a long-term career within a busy property services environment
If you have strong customer service skills and are looking for a role that could lead to a permanent position, we'd love to hear from you
Salary description
£12.80 - £12.80 per hour