About the Role
We are looking for a confident, proactive and persistent Part-Time Credit Controller to join our
team.
The main focus of the role will be telephone-based credit control, contacting customers and
businesses across a range of industries to chase outstanding invoices and secure payment.
This is a hands-on role for someone who is comfortable picking up the phone, having direct
conversations around overdue payments and following debts through until they are resolved.
You will manage a portfolio of outstanding accounts; build relationships with customers and
work to ensure payments are received as quickly as possible.
Key Responsibilities
• Make regular outbound calls to businesses and customers regarding overdue invoices.
• Chase outstanding debts and agree realistic payment dates.
• Have confident but professional conversations around overdue payments.
• Follow up consistently on promised payments.
• Identify and resolve reasons for non-payment.
• Liaise with customers to resolve invoice queries and disputes.
• Maintain accurate records of all calls, conversations and payment commitments.
• Monitor outstanding accounts and prioritise debt according to age and value.
• Escalate long-standing or difficult accounts where necessary.
• Send follow-up emails, statements and payment reminders.
• Work closely with the wider finance team to keep accounts up to date.
• Provide general finance administration support when required.
About You
The ideal candidate will be:
• Confident and comfortable speaking to people on the telephone.
• Persistent and tenacious when chasing outstanding payments.
• Professional and personable, even when dealing with challenging conversations.
• Comfortable asking directly for payment and negotiating payment dates.
• Highly organised with good attention to detail.
• Able to manage their own workload and prioritise effectively.
• Confident using email, Excel and finance/accounting systems.
• Reliable, proactive and able to work independently.
Previous experience in credit control, debt collection, accounts receivable or a telephonebased collections role is essential.
The Role
This is a part-time opportunity offering flex pattern, making it well suited to someone looking
for flexibility while still wanting to play an important role within a growing business.
The successful candidate will have real ownership of the credit control process, with the
primary objective of reducing outstanding debt and improving cash collection.
We're looking for someone who isn't afraid to pick up the phone, enjoys speaking with people
and has the persistence in order to collect outstanding debt that is due.
If you're confident on the phone, commercially minded and enjoy getting results, we'd love