Location: Maidenhead
Our client is seeking a dynamic and customer-focused Call Centre Agent to join their team! This is an exciting opportunity for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer service.
Role Overview:
As a Call Centre Agent, you will be responsible for managing damaged baggage claims from the initial report through to resolution. Your role will involve direct communication with passengers, processing claims accurately, arranging repairs or replacements, and ensuring compliance with airline requirements and relevant legislation.
Key Responsibilities:
Handle airline damaged baggage claims via phone and email with professionalism and care.
Process and maintain accurate claim records within internal systems.
Coordinate collections, repairs, replacements, and deliveries with third-party suppliers.
Provide excellent customer service while effectively managing sensitive service recovery situations.
Ensure compliance with GDPR, company procedures, and client requirements.Requirements:
Fluent written and spoken English.
Strong communication and customer service skills.
Good attention to detail and accuracy.
Basic Microsoft Office skills.
GCSEs (or equivalent) in English and Maths.
Ability to work in a fast-paced environment and manage challenging customer interactions. Desirable:
Previous call centre experience.
Experience working in a high-pressure customer service or sales environment. Personal Attributes:
Team player with a positive attitude.
Excellent verbal communication skills.
Resilient, adaptable, and able to remain calm under pressure.
Customer-focused with strong problem-solving abilities.This role is ideal for someone who enjoys helping customers, working in a dynamic environment, and delivering efficient claim resolutions while maintaining high service standards. If you are ready to make a difference in the lives of customers and contribute to the success of a leading organisation, this opportunity is for you!
Why Apply?
Be part of a vibrant team in a leading company.
Gain valuable experience in the aviation sector.
Enjoy the potential for a temp-to-perm contract that offers career growth.
Pay £26.760 Temp to Perm role
If this sounds like the perfect opportunity to showcase your skills and passion for customer service, do not hesitate! Apply today to take the first step toward a rewarding career with our client.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£12.86 - £12.86 per hour