Property Services Assistant

Your new company
We are recruiting for an experienced Property Services Assistant to join a busy Property Services team within a well-established Housing Association in Glasgow.This is a varied role providing administrative and customer service support across reactive repairs, planned and cyclical maintenance, contractor management and statutory compliance. The successful candidate will act as a key point of contact for tenants, contractors and internal colleagues, helping to ensure repairs and inspections are coordinated efficiently.
Your new role

Managing repair requests and raising works orders
Coordinating repairs, inspections and contractor appointments
Liaising with tenants, contractors and maintenance staff to ensure timely completion of works
Monitoring progress of reactive, planned and cyclical maintenance programmes
Supporting statutory compliance activities, including gas, electrical safety, asbestos and legionella programmes
Maintaining property, compliance and asset management records
Processing contractor invoices and monitoring repair completion
Assisting with contractor performance monitoring and service improvement initiatives
Supporting customer satisfaction surveys, complaints handling and service feedback processes
Producing reports and performance information relating to repairs and maintenance serviceWhat you'll need to succeed

Experience working within a property services, repairs, maintenance or social housing environment
Knowledge of repairs processes and contractor management
Strong customer service and communication skills
Excellent organisational skills with the ability to manage competing priorities
Good IT skills, including Microsoft Office and housing/property management systems
The ability to build effective relationships with tenants, contractors and colleaguesWhat you'll get in return

3-month temporary contract
Hybrid working arrangement
Opportunity to contribute to the delivery of essential housing maintenance and compliance services
Immediate start If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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