This is a full time role for 37 hours each week (Monday to Friday), and candidates will ideally possess experience of temporary accommodation, too. In this role you will supports individuals and families at risk of homelessness by providing tailored advice and information at the first point of contact. You will be part of a customer facing service responsible for delivering an excellent customer focused Housing Options service which provides a wide range of quality advice and assistance to customers.
The post holder will provide:
* A high-quality customer focused service to all our clients' customers
* A proactive approach to early interventions to prevent homelessness
* Support and advice to customers to sustain their current home
* Support to the wider team to meet the requirements set out under the legislative framework of the Homeless Reduction Act 2017
Key Responsibilities:
Provide exceptional customer-focused advice and support to individuals and families facing homelessness.
Manage homelessness inquiries through various channels, ensuring prompt resolutions whenever possible.
Conduct initial assessments to determine the needs of customers, offering tailored housing solutions.
Assist in securing temporary accommodation for homeless households and complete all necessary paperwork.
Maintain detailed and accurate case files, ensuring compliance with confidentiality and data protection regulations.
Work collaboratively with housing providers to facilitate the move-on process for applicants requiring long-term accommodation.
Support the wider team to meet legislative requirements, particularly under the Homeless Reduction Act 2017.
Produce statistical data and reports as required.Essential Skills and Qualifications:
Excellent communication skills with the ability to engage empathetically and professionally with customers in crisis.
Strong organisational skills, capable of managing multiple cases and prioritising effectively.
Ability to work independently and as part of a collaborative team.
Competent IT skills, including proficiency in Microsoft Office and case management systems.
Knowledge of homelessness issues, social housing policy, and welfare benefits.
Understanding of the Homelessness Reduction Act 2017 and related local authority duties.
A proactive, solution-focused attitude with strong negotiation and influencing skills.What Our Client Offers:
A dynamic and supportive work environment that values diversity and promotes professional development.
The opportunity to make a real difference in your community by helping those in need.
A chance to work with a dedicated team committed to excellence in service delivery.
Please note, the successful candidate will need to drive, be comfortable going out to do property visits and working in the office 2/3 days per week.
This role requires a 'can-do' attitude, a commitment to transparency, and the ability to foster mutual respect and trust within the community. If you are passionate about helping others and possess the skills outlined above, our client would love to hear from you
Salary description
£21.00 - £26.00 per hour