Customer Service Administrator

Customer Service Administrator

Doncaster
£30,000 per annum + excellent benefits
Full-Time | Permanent

Our client, a well-established organisation based in Doncaster, is looking to recruit a Customer Service Administrator to join their team on a full-time, permanent basis.

Working Hours:

Monday to Thursday: 8:00am to 5:00pm
Friday: 8:00am to 4:30pm

The Role

As a Customer Service Administrator, you will play a key role in delivering an excellent after-sales experience, ensuring customer enquiries are handled professionally and efficiently from initial contact through to resolution. The role will also involve supporting day-to-day sales administration activities, including processing orders, preparing quotations and coordinating schedules.

Duties and Responsibilities

Deliver first-class support to customers by handling after sales enquiries via telephone and email.
Assist customers with a range of issues including product concerns, repairs, replacements, returns and warranty-related matters.
Keep customers informed throughout the resolution process, ensuring communication is accurate, professional and timely.
Process customer orders and quotations, ensuring all information is accurate and completed within agreed timeframes.
Coordinate schedules and liaise with internal teams to support the smooth delivery of products and services.
Maintain and update company databases and internal systems with relevant customer information and case details.
Work closely with internal teams to identify the root cause of customer concerns and help drive effective solutions.
Arrange and oversee remedial actions, including coordinating repairs and replacement products where necessary.
Refer more complex or sensitive cases to senior management for further guidance and resolution.
Monitor the progress of returned items and warranty claims, ensuring cases are concluded efficiently.
Compile and analyse after-sales data, producing reports on customer complaints, returns activity, warranty performance and response metrics.

The Successful Candidate

Previous experience within a customer service and/or administrative role is essential.
Experience within a manufacturing, engineering or technical environment would be highly advantageous.
Strong communication and interpersonal skills.
Excellent organisational skills and attention to detail.
Proficient in Microsoft Office applications & ERP / MRP systems.

What's on Offer

Competitive salary of £30,000 per annum.
Excellent benefits package.
Permanent, full-time opportunity.
Friendly and supportive working environment.
Opportunity to join a successful and growing business.To apply or find out more about this opportunity, please get in touch today.

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