Senior Repairs Scheduler

Position: Senior Repairs Scheduler
Location: Merton
Salary: (Apply online only)
The role:
We are looking for a team player, who is organised, with strong communication skills to join this thriving team.
Duties include
• Arranging operatives to complete maintenance works
• Inputting and updating works orders into CRM system
• Overseeing the scheduling team, providing guidance and support
• Working closely with the contract management team to ensure efficiency
• Listening and understanding issues raised by clients and tenants and actioning resolutions
• Communicating with tenants to update on work progress and complete customer satisfaction surveys
• Providing excellent customer service
The ideal candidate
- Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines.
- Ability to show tact and discretion when dealing with sensitive and confidential
information.
- Excellent communication skills, telephone skills and interpersonal skills.
- Ability to use IT - MS Packages and database systems
- Excellent planning and organisational skills.
* Experience working in the construction / property services industry is desirable, particularly within administration, scheduling, complaint handling
Please apply now, or contact us for more information