Administrator

Job title

Work Order & Revenue Assurance Administrator

Location

Doncaster

Salary

£14 per hour

Contract type

12-month fixed-term contract with potential to become permanent

Hours

Monday to Friday, 9:00am to 5:00pm

About the role

We are looking for a highly organised and detail-focused Work Order & Revenue Assurance Administrator to join a busy and fast-paced operation in Doncaster.

The main focus of this Work Order & Revenue Assurance Administrator role will be building service claims and customer recharges, ensuring work carried out is accurately captured and the correct charges are raised. This is more than a traditional administration role. You will be responsible for reviewing repair and service information, understanding what is chargeable and building claims and recharges rather than simply processing or copying information from existing work orders.

As a Work Order & Revenue Assurance Administrator, you will work with completed work orders, repair information, labour, parts and associated costs to ensure claims and customer charges are accurate and submitted correctly. You will also be responsible for identifying missing information, resolving discrepancies and working closely with operational teams to ensure all relevant revenue is captured.

This Work Order & Revenue Assurance Administrator position would particularly suit someone with previous experience in warranty claims, service claims, customer recharges, repair charging or a similar commercial service environment. Experience within fleet management, vehicle maintenance, engineering, transport or automotive environments would be highly advantageous.

The role is offered on an initial 12-month fixed-term contract, with the potential for the position to become permanent during or following the contract, depending on business requirements, performance and suitability.

Key responsibilities

• Build service claims from completed repair and work order information.

• Build and process warranty claims for eligible repairs and maintenance work.

• Create customer recharges for chargeable repairs and services.

• Review repair and service information to determine what costs and work should be charged.

• Accurately capture and apply labour, parts, subcontractor and ancillary charges.

• Review completed work orders to ensure all chargeable work has been identified and included.

• Investigate missing information, discrepancies and incorrect charges and work with relevant teams to resolve them.

• Ensure claims and recharges are accurately prepared and submitted within required timescales.

• Reconcile completed work against customer authorisations, purchase orders and contractual requirements where applicable.

• Maintain accurate records across business management and ERP systems.

• Liaise with operational, workshop, finance and customer service teams to obtain missing information and resolve outstanding queries.

• Produce reports highlighting claims, recharges, billing issues, data exceptions and revenue recovery opportunities.

• Identify opportunities to improve revenue capture and reduce missed or incorrect charges.

• Support continuous improvement initiatives relating to service claims, warranty claims, customer charging and revenue assurance.

Skills and experience required

Essential

• Previous experience building service claims, warranty claims, customer recharges or similar repair and service charges.

• Experience reviewing completed repair or service work and determining the appropriate charges.

• Previous experience within an administration, service, warranty, claims, charging or revenue-focused role.

• Strong understanding of labour, parts and associated costs within a service, repair or maintenance environment.

• Excellent attention to detail with the ability to identify missing information, discrepancies and incorrect charges.

• Strong numerical and analytical skills.

• Experience working with business systems, databases or ERP platforms.

• Excellent organisational skills with the ability to manage multiple priorities and deadlines.

• Confident using Microsoft Excel, including lookups, reporting and data analysis.

• Strong written and verbal communication skills.

• High level of numeracy and commercial awareness.

• Ability to work independently while building positive working relationships across departments.

Desirable

• Experience within fleet management, vehicle maintenance, engineering, transport or automotive environments.

• Previous experience dealing with vehicle warranty claims.

• Experience creating customer recharges for repair and maintenance work.

• Knowledge of work orders, job costing, purchase orders and customer authorisations.

• Experience using Dynamics 365 or a similar ERP or business management system.

• Understanding of revenue assurance, cost allocation and operational reporting.

What is on offer

• £14 per hour.

• Monday to Friday, 9:00am to 5:00pm.

• Initial 12-month fixed-term contract.

• Potential for the role to become permanent during or following the fixed-term contract.

• Opportunity to join a growing and supportive business.

• Varied and rewarding Work Order & Revenue Assurance Administrator role with real responsibility.

• Opportunity to build on existing service claims, warranty and customer recharge experience.

• Collaborative working environment with cross-functional exposure.

• Opportunity to contribute to continuous improvement and operational efficiency.

• Professional development opportunities within the business.

How to apply

If you have previous experience building service claims, warranty claims or customer recharges and are looking for your next opportunity in Doncaster, we would love to hear from you.

This is an excellent opportunity for an experienced Work Order & Revenue Assurance Administrator who understands the commercial side of repair and service work and can confidently build and raise charges, rather than simply carrying out general administration.

The role is initially offered on a 12-month fixed-term contract with the potential to become permanent, making it an excellent opportunity for someone looking for a longer-term career opportunity.

Apply today with your up-to-date CV to be considered for this Work Order & Revenue Assurance Administrator position