Fleet Service Advisor

Fleet Service Advisor

Chippenham
Hybrid Working
£28,000 - £30,000 + Bonus

We're looking for a proactive and customer-focused Fleet Service Advisor to join a fast-paced operation, helping to keep vehicles on the road and minimising downtime for customers.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems, managing multiple priorities, and delivering outstanding service in a target-driven environment.

Responsibilities - Fleet Service Advisor

Manage vehicle repair and maintenance cases from start to finish.
Liaise with garages, dealerships, suppliers, manufacturers and customers to ensure repairs progress efficiently.
Proactively chase updates and challenge delays to reduce vehicle downtime.
Keep customers and stakeholders informed through regular communication.
Coordinate authorisations, repair bookings and vehicle movements where required.
Maintain accurate records and case notes across multiple systems.
Handle inbound and outbound calls relating to vehicle repairs and servicing.
Escalate technical or complex issues to specialist teams when required.
Work towards service levels, performance targets and customer satisfaction goals.
Support wider operational projects and continuous improvement initiatives.
Experience - Fleet Service Advisor

Fleet management
Vehicle leasing
Dealership or garage environments
Service Advisor positions
Parts Advisor roles
Automotive customer service
Vehicle maintenance coordination
Outbound call centre experience
Contact centre/customer service environments
Transport or logistics coordination
You'll also have:

Excellent communication and relationship-building skills.
Strong administration and organisational abilities.
A proactive approach to problem solving.
Attention to detail and the ability to manage multiple tasks.
Confidence working in a fast-paced, target-driven environment.
The ability to learn and understand vehicle repair processes and technical information.
Benefits - Fleet Service Advisor

26 days holiday plus Bank Holidays.
Annual bonus scheme.
Hybrid working available following successful onboarding period.
Healthcare Cash Plan.
Company pension scheme.
Career development and progression opportunities.
Employee recognition and reward programmes.
Regular social events and wellbeing initiatives.
Onsite wellness activities including yoga and massage sessions.
For more information on this role, please contact Andy Haddon on (phone number removed), or send a copy of your CV to (url removed)

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Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Ideal background / Previous roles may include: Vehicle Service Advisor | Fleet Coordinator | Maintenance Controller | Service Controller | Vehicle Repair Coordinator | Automotive Customer Service Advisor | Workshop Controller | Fleet Administrator | Customer Service Executive | Vehicle Off Road (VOR) Controller | Scheduling Coordinator | Contact Centre Advisor | Aftersales Advisor | Transport Coordinator | Parts Advisor

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process