We are seeking a Housing Support Worker to help people experiencing homelessness and complex needs maintain safe, stable accommodation in Middlesbrough.
Position: Housing Support WorkerLocation: Middlesbrough, North EastSalary: £26,436 per annumHours: 37.5 hours per weekContract: PermanentClosing Date: 13th September 2026
About the Role
Join Depaul UK as a Housing Support Worker and help people experiencing homelessness and complex needs build greater stability and independence.
You will manage a caseload of clients, providing practical and emotional support to help them maintain their accommodation, develop independent living skills and work towards their individual goals.
This is a varied, community-based role combining direct support with practical tenancy and housing responsibilities. You do not need to be an experienced Housing Officer, but you will need experience supporting vulnerable people and the confidence to manage your own caseload. Training and support will be provided to develop your housing management knowledge.
Key responsibilities include:
Supporting people with complex needs to maintain their accommodation and build independence
Providing regular visits, practical support, advice and life-skills guidance
Helping clients manage rent, benefits, arrears and tenancy responsibilities
Coordinating repairs and responding to property, landlord and contractor queries
Responding appropriately to safeguarding, anti-social behaviour and tenancy concerns
Working with statutory and voluntary sector partners to create effective packages of support
Maintaining accurate client, housing and case management records
In return, you will receive 26 days' annual leave, increasing with service, employer pension contributions of up to 7%, a cash health plan, 24/7 GP access, an Employee Assistance Programme, family-friendly policies and a wide range of discounts.
About You
You will have experience working with people who may have complex needs, including homelessness, mental health needs, substance misuse, domestic abuse or offending histories.
You will also need:
Strong relationship-building and communication skills
A good understanding of safeguarding and professional boundaries
Confidence working independently and managing competing priorities
Good IT and record-keeping skills
An understanding of risk management and information sharing
A willingness to develop your knowledge of housing and tenancy management
Above all, you will share Depaul UK's commitment to supporting people to achieve greater stability and independence.
About Depaul UK
Depaul UK works alongside people experiencing homelessness and marginalisation, providing accommodation, prevention and support services across the UK.
Since its beginnings in 1989, the organisation has grown from a single housing project in North London to supporting thousands of people each year across London, Greater Manchester and the North East.
Other roles you may have experience of could include: Housing Support Worker, Homelessness Support Worker, Tenancy Support Worker, Tenancy Sustainment Worker, Floating Support Worker, Supported Housing Worker, Support Worker, Key Worker, Recovery Support Worker or Housing Worker.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Salary description
£26436.00 - £26436.00 per year