This is a varied and rewarding role where you’ll be the first point of contact for customers seeking housing options advice and support. You’ll provide guidance, assess applications and work closely with other teams and agencies to help customers access the right services.
In the Housing Register Advisor role, you will be:
Providing friendly and professional advice to customers by telephone and face-to-face
Responding to housing enquiries, relocation requests and complaints
Assessing applications for eligibility in line with policies and procedures
Maintaining accurate customer and application records
Liaising with other departments and external agencies to support customers
Dealing professionally with enquiries from senior managers, elected representatives and members of the public
Attending meetings and panels as required
Produce reports and support the wider Housing Register team
To be considered for the Housing Register Advisor role, you will need:
Previous customer-facing experience
Strong administration and telephone skills
Confident using Microsoft Office
Excellent organisation and attention to detail
Ability to manage competing priorities
A calm, professional and empathetic approach
Ability to handle sensitive and challenging situations
A full UK driving licence and access to a vehicle for work purposes
This is a full-time temporary vacancy, initially for around 6 weeks, working Monday to Friday, 37 hours per week. The role is office-based near Colwyn Bay and offers a pay rate of from £13.82 per hour, depending on previous skills and experience + holiday pay
Salary description
£13.82 - £13.82 per hour