Temporary (12 months), Full Time
£20.00 - £25.00 per hour
Location: Harlow – Essex
Closing Date: 7th September 2026
We are seeking a knowledgeable and detail-oriented Freedom of Information (FOI) Officer to join our team. This role is pivotal in ensuring the organisation meets its statutory obligations under the Freedom of Information Act and related legislation. With a significant proportion of requests relating to housing services, this role will particularly benefit from a strong understanding of the housing function within local government. The successful candidate will be highly organised, with excellent attention to detail and the ability to manage competing priorities in a fast-paced environment. You will be confident communicating with a wide range of stakeholders and have a proactive, solutions-focused approach.
Accountabilities
Act as the first point of contact for all incoming Freedom of Information requests
Triage requests effectively, ensuring they are directed to the appropriate service areas for response
Monitor and track requests to ensure compliance with statutory deadlines
Provide guidance and support to internal stakeholders on FOI processes and requirements
Review responses to ensure they are accurate, legally compliant, and appropriately redact sensitive information where required
Maintain accurate records and reporting on FOI activity
The Experience You Will Bring
Demonstrable experience in handling Freedom of Information requests
Strong knowledge of housing services within a local government context
Sound understanding of FOI legislation and a general awareness of legal principles relating to information governance
Excellent written and verbal communication skills
Ability to assess, triage, and manage requests efficiently and accurately
Experience working within a local authority setting
Knowledge of related legislation (e.g. Data Protection / GDPR, Environmental Information Regulations)
Experience using case management or records systems
To find out more information please contact Lily at (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Salary description
£20.00 - £25.00 per hour