Worcestershire (100% Site-Based)
£22,000 – £26,000 per annum + Benefits
Fresh Food Manufacturing
Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support?
On behalf of our client, a leading Fresh Food Manufacturing business based in Worcestershire, we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team.
This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support, working closely alongside the IT Infrastructure Manager in a fast-paced environment.
The Role
As the primary point of contact for day-to-day technical support across the business, you will play a crucial role in keeping both office and operational manufacturing teams running smoothly.
* 1st & 2nd Line User Support: Handling everyday technical queries across the whole company—from resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems.
* User Onboarding & Setup: Setting up and configuring laptops, PCs, mobile devices, and IT equipment, as well as creating user accounts, managing access, and handling password resets for new starters.
* Systems & Equipment Maintenance: Assisting with software updates, system patching, IT security tasks, and maintaining accurate IT asset records.
* Infrastructure & Project Support: Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance, documentation, and key projects.
Your Skills & Experience
* You will be interacting directly with staff across the entire business—from the shop floor to management—so clear, confident, and articulate communication is essential.
* A positive, approachable personality with a strong desire to solve problems and help colleagues.
* A solid understanding of Windows, Microsoft 365, basic networking, and hardware configuration, backed by a genuine eagerness to learn and develop.
* Strong problem-solving abilities, excellent organisation, and the ability to work independently while knowing when to seek guidance.
* Desirable Extras. Previous experience on an IT helpdesk/service desk or certifications such as CompTIA A+ or Microsoft equivalents.
What’s on Offer?
* £22,000 – £26,000 depending on experience.
* Direct mentoring from the IT Infrastructure Manager, offering clear progression and broad technical exposure.
* A vibrant, collaborative site-based culture within an essential, thriving industry.
Interested in applying?
Submit your updated CV today to be considered for this excellent entry-level IT opportunity
Salary description
£22000.00 - £26000.00 per year