Join Our Adventure in Dropship Operations
The Role: Dropship Operations & Supplier Insight Specialist
Contract: 6-Month Fixed Term Contract (Scope to become Permanent)
What you'll do
- Supplier Onboarding & Platform Setup: Grant user access for suppliers on our reporting platform and guide them through system account linking.
- Vendor Training & Data Enablement: Deliver structured 1:1 and group training sessions teaching suppliers how to navigate the dashboard and leverage performance drivers, category share, basket attachment rates, online conversion metrics, and MyDyas demographic insights.
- Workflow & Process Creation: Build clear internal onboarding workflows from scratch to track vendor progression from sign-up to active tool usage, ensuring internal teams stay updated.
- Supplier Support & Troubleshooting: Serve as the primary contact for vendor queries, assisting with dashboard navigation, data refresh schedules, and filter troubleshooting.
- Cross-Functional Collaboration: Partner with E-Commerce, Buying, Merchandising, and Finance teams to streamline operational handoffs and report on supplier engagement milestones.
- Operational Support: Provide wider operational support including dropship systems and courier management for stocked-in products.
What you’ll bring:
- A Self-Starter & Process Builder: You bring initiative, enjoy working with autonomy, and thrive when building structured operational processes from scratch with supportive guidance.
- A "Can-Do" Communicator: You are personable, approachable, and confident building strong relationships with external suppliers and internal stakeholders.
- Data-Literate & Analytical: You enjoy working with retail metrics and can help suppliers translate dashboard data into meaningful business insights.
- Operationally Minded: You are methodical, detail-oriented, and structured when managing onboarding pipelines and internal administrative workflows.
Why Join Robert Dyas?
- 26 days annual leave plus bank holidays.
- Generous colleague discount across all TPRG brands.
- Performance-based bonus incentives and pension scheme.
- Personalised career development and wellbeing programmes.