Customer Service Advisor/ Financial Services

Customer Service Advisor/ Financial Services – Worcester – 5 days onsite
 
Job description
We are recruiting for a Customer Service Advisor/ Financial Services to join our client, in their Insurance team. This is an 8 week’s contract opportunity, offering an excellent day rate of £190, employed via an Umbrella company.
 
About the role:
As a customer service advisor that means taking inbound, outbound calls and emails. Handling the documents and payment details accurately.
 
Key responsibilities include;

Collecting and checking customer information
Recognising signs of potential fraud and escalating appropriately
Logging calls, notes and outcomes accurately in our systems 
About you:

Experience in a customer-facing service role (phone-based experience is a strong advantage)
Confident, clear and calm on the phone
Good attention to detail, particularly with personal data, documents and payments
Handling a high volume of enquiries
Good written English for emails
Competent with standard office software and quick to learn new systems 
Additional Information:
Location: Worcester – onsite 5 days a week
Duration: 8 weeks
Day rate: £190 a day via an Umbrella company