What you will be doing:
* Acting as the first point of contact for customers on rent income and account queries
* Collecting rent income and associated charges across a defined geographical area
* Providing a vital link between housing and income services as part of a joined up approach
* Offering a balance of enforcement and support across all areas of income management
* Handling sensitive issues with strong negotiation skills, often within a pressurised environment
What you will need:
* Self-motivated and enthusiastic, with excellent communication skills
* A passion for customer service and a can do attitude
* Strong problem solving skills and the ability to work well within a team
* Assertiveness and strong negotiation skills when dealing with difficult situations
* Previous experience in housing, debt advice, or welfare benefit advice is desirable
* Access to vehicle essential
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations
Salary description
£30.00 - £30.00 per hour