This is an exciting opportunity for someone who enjoys building relationships, engaging with customers, and helping people plan their next holiday. If you have experience in outbound sales, customer retention or telesales—and a passion for delivering outstanding customer service—this could be the ideal next step in your career!
As a Retention Executive, you'll be responsible for reconnecting with customers who haven't booked recently, using outbound calls and email campaigns to re-engage their interest and encourage future holiday bookings.
You'll take the time to understand each customer's travel preferences, identify future holiday plans, and provide tailored travel solutions, all while delivering an exceptional customer experience. We're looking for someone who is confident on the phone, enjoys speaking with customers, and is motivated by achieving results.
On offer is a salary of £26.5k plus OTE circa £30k and excellent industry benefits. The is a fully office-based role – Mon – Fri 9am – 5.30pm.
If you're looking for your next opportunity within a thriving travel business and enjoy building lasting customer relationships, we'd love to hear from you! Please apply online today.
Role of Retention Executive:
* Proactively contact inactive customers through outbound warm and cold calls, as well as email campaigns.
* Re-engage customers by promoting exciting travel offers, destinations and holiday packages.
* Build rapport and identify customers' travel preferences, budgets and future booking plans.
* Gather valuable market intelligence by understanding why customers may have booked elsewhere, helping to improve future customer experience.
* Maintain accurate customer records and activity within the CRM system.
* Deliver a professional, friendly and customer-focused service at every stage of the customer journey.
* Achieve and exceed individual KPIs and performance targets.
* Support colleagues and contribute to wider business objectives when required.
Skills required for the role:
* Previous experience in outbound sales, telesales, customer retention or customer re-engagement.
* Experience within the travel or hospitality sector would be advantageous but is not essential.
* Excellent communication and relationship-building skills.
* Confidence handling objections and converting conversations into future sales opportunities.
* A target-driven, self-motivated approach with a desire to succeed.
* Experience using CRM systems and Microsoft Office.
* Strong attention to detail and good administrative skills.
* A team-oriented attitude with a flexible approach to work.
If you’re interested in learning more about this Retention Executive role, please press the apply online button now!
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Salary description
£26100.00 - £26100.00 per year