Location: Coventry
Hours: Full-time, Monday to Friday
Shift: 8am - 4pm
Pay Rate: £12.90 per hour.
Start Date: ASAP
Temporary for three months, but could lead to a fixed term contact thereafter, for the right candidate.
MUST HAVE A FULL UK CLEAN DRIVING LICENCE
Job Purpose:
To receive and process files/documents recovered from solicitors.
You will also make collections from clients and attend solicitor's offices to collect boxes of documents which are returned to Coventry, therefore a Full UK driving license will be required.
Key Responsibilities:
* Receive, assess and acknowledge incoming documentation and direct appropriately
* Log incoming post onto our in-house database and create physical files
* Link incoming documents to existing applications and update records
* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
* Determine ownership of files and documents and the authority needed for the release
* To sift files and redact documents prior to release.
* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
* Taking responsibility for chasing information and keeping clients updated.
* Support the intervention process
* Drive a van
* Attend third party sites to collect/deliver files
* As directed assist with loading and unloading of incoming and outgoing boxes and files
* Ensure any mechanical handling equipment is operated safely and securely
* Maintain accurate records and logbooks as per Capita's instructions
* Sort files and maintain accurate filing systems in line with agreed processes
* Ensure all aspects of confidentiality are strictly observed
* Ability to comply with Health & Safety instructions and guidance
* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
* Ensure all responsibilities to be carried out in line with local and company guidelines
Key Skills & Qualifications:
GCSE Maths and English
* Full UK Driving License - Willingness to Travel
* Good knowledge of MS office and a working knowledge of general IT systems
* Excellent communication skills both oral and written with the ability to communicate at all levels
* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
* Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach
* Excellent organisational skills, ability to prioritise work and multi-task
* Ability to work to tight deadlines
* Ability to follow processes and procedures
* Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed
* Ability to work as part of a team
* Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements
* Experience of manual handling
* Ability to identify risks and apply health and safety procedures
* Flexibility with hours - may be required to work overtime
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Rewards & Benefits:
* Attractive pay rates
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£12.90 - £12.90 per hour