Retail Media Operations Manager

Retail Media Operations Manager - North West London

£40,000-£45,000 salary | Private Medical | Pension | Life Assurance | 30 days' total holiday including bank holidays | Onsite parking

Are you an experienced Retail Media, Campaign Operations or FMCG professional looking for an opportunity to help build and operate a new Retail Media capability?

This is an exciting opportunity to join a large, successful, family-owned multinational organisation and play a key role in establishing a high-performing Retail Media operation across depots and stores.

You'll be responsible for ensuring campaigns are delivered accurately, efficiently and on time, while providing suppliers with an excellent experience and helping to build the operational foundations for a growing media business.

The opportunity

As Retail Media Operations Manager, you'll sit at the heart of campaign delivery, coordinating activity across digital screens and physical retail environments.

You'll work closely with suppliers, internal teams, IT and support functions to ensure campaigns run smoothly, media assets are optimised and any operational issues are resolved quickly.

This is an excellent opportunity for someone who enjoys organisation, problem-solving, data and making things happen, with the chance to help shape a new and growing Retail Media operation.

You'll be responsible for:

Coordinating the end-to-end delivery of Retail Media campaigns
Scheduling campaigns and managing the CMS
Coordinating artwork approvals and ensuring campaign compliance
Managing digital screen scheduling and campaign deployment
Coordinating installations and managing media asset inventory
Monitoring the Retail Media network and resolving operational issues
Working closely with IT, Helpdesk and support teams
Providing suppliers with campaign updates and delivery reporting
Producing performance dashboards and campaign reports
Tracking ROAS, screen utilisation and campaign performance
Managing SLAs and ensuring delivery standards are consistently met
Identifying operational improvements and supporting the growth of the media operation

What you'll bring

We're looking for a highly organised, commercially aware and results-driven professional with experience in Retail Media, campaign operations or a related environment.

You'll ideally bring:

Previous Retail Media experience
Grocery or FMCG experience would be advantageous
Strong operational and programme management skills
A data-driven approach to decision making
Excellent stakeholder management skills
Strong communication and presentation abilities
Excellent organisational and problem-solving skills
The ability to manage multiple campaigns and priorities simultaneously
A proactive approach to resolving issues and improving processes
Strong attention to detail and a genuine focus on delivering results

Why join?

This is more than an operational campaign role. You'll be joining a new and growing Retail Media operation and helping to establish the processes, systems and standards that will support its long-term success.

You'll have the opportunity to work across Retail, Marketing, Trading, IT, Operations and external suppliers, giving you broad exposure to a commercially exciting area of the business.

You'll play a key role in delivering campaigns for major FMCG brands and suppliers, ensuring they receive a first-class service while helping to build a scalable and efficient media operation.

You'll also join an established and growing international organisation with a strong family-owned heritage, diverse business interests and operations across the UK and internationally.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy