This is an excellent opportunity to take ownership of a busy service operation, using performance data to drive decisions, improve delivery and develop a high-performing team.
The Role
As the Service Manager, you will:
Lead day-to-day service delivery and operational performance.
Manage and analyse KPIs to identify trends and drive improvements.
Lead and motivate teams to achieve service and performance targets.
Identify opportunities to improve efficiency and service quality.
Build strong relationships with clients and key stakeholders.
Drive continuous improvement across the service. About You
To be successful as the Service Manager, you'll have:
Previous experience in service, operations or contract management.
Strong experience managing KPIs and using data to inform decisions.
Proven leadership and people management skills.
Excellent client and stakeholder management abilities.
Strong problem-solving and decision-making skills.
Experience within FM, telecoms, social housing or a similar service-led environment. What's in it for You?
£40,000 - £45,000 salary
Opportunity to lead and influence operational performance
Varied and responsible management role
Collaborative and supportive working environment
Opportunity to drive meaningful service improvements Location: Wiltshire
Apply Now
If you're an experienced Service Manager looking for a role where you can lead teams, improve performance and make a real impact on service delivery, we'd love to hear from you.
Click Apply Now to submit your CV or contact Olivia Blake for a confidential discussion.
Interviews are taking place now, so apply today to secure your next Service Manager opportunity
Salary description
£40000.00 - £45000.00 per year