Customer Service Coordinator

Customer Service Coordinator 🚀

Location: Livingston (Office-based)
Contract Type: Permanent
Hours: Monday to Thursday 8:45am - 4:30pm, Friday 8:45am - 3:15pm (37.5 hours per week)
Salary: Up to £29k DOE 💰
Start Date: ASAP ⏰

Are you an organised, relationship‑driven professional who thrives in a busy customer‑focused environment?
This is an exciting opportunity to join a market‑leading organisation as a Customer Service Coordinator, where you'll take responsibility for managing a portfolio of valued customers - ensuring they receive exceptional service, seamless communication, and the highest level of support.

If you enjoy variety, problem‑solving, and building strong long‑term relationships, this role could be a fantastic fit 🙌

About the Company:

Our client is a renowned leader within the manufacturing sector, known for innovation, quality, and excellent customer experience. You'll be joining a collaborative team where your contribution genuinely matters.

What You'll Be Doing ✅

Manage a portfolio of customer accounts, ensuring all needs are met promptly and professionally
Act as a key point of contact for customer queries, requests, and service-related issues
Build and maintain strong relationships with multiple stakeholders across your customer base
Prepare and process quotations, orders, and amendments using internal CRM systems
Monitor stock levels and coordinate with logistics to ensure timely and accurate deliveries
Liaise closely with internal teams including production, sales, planning, and logistics
Maintain accurate customer records and support the Customer Services Manager in developing service plans
Contribute to continuous improvement initiatives and attend internal meetings as requiredWhat We're Looking For 🔎

Experience in a customer service, customer coordinator, sales order processing, or account-support role
Background in manufacturing is desirable
Ability to stay agile in a fast-paced environment with shifting priorities
Excellent organisational skills and confidence managing multiple customer requirements
Strong communication skills with the ability to build rapport quickly
A proactive approach to problem-solving
Comfortable using CRM systems and digital tools
An understanding of logistics or supply chain operations would be beneficialWhat's in It for You 🎁

Opportunity to manage and nurture a diverse customer portfolio
Highly competitive salary
Career development and training opportunities
Supportive and collaborative team culture
Involvement in continuous improvement projectsHow to Apply:

Ready to take the next step in your customer service career?
Click Apply Now, send your CV to (url removed), or call (phone number removed) for more information.

Please note: Only shortlisted candidates will be contacted.

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