Guildford
£39,000 - £42,000 DOE.
Join a Leading NSI Gold Approved Fire & Security Specialist
We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with an outstanding reputation for delivering high-quality fire and security solutions across commercial environments throughout the UK.
Due to continued growth, we are looking for an experienced Lead Fire & Security Engineer to take ownership of a key service area, covering Guildford and the surrounding regions, with occasional travel towards Southampton when required.
This is an excellent opportunity for a senior engineer looking to step into a leadership role while remaining hands-on in the field.
The Role
As the Lead Fire & Security Engineer, you'll be the senior technical presence within your region. You'll provide expert support to engineers in the field, act as the main point of contact for technical escalations, and ensure works are completed to the highest standards while maintaining exceptional customer service.
You'll split your time between carrying out planned maintenance, fault finding, servicing and reactive repairs across a range of fire and security systems, whilst supporting the wider engineering team with technical guidance and problem-solving.
Key Responsibilities
Service, maintain and fault-find on a wide range of Fire & Security systems.
Provide technical support and guidance to field engineers.
Act as the first point of contact for technical escalations.
Assist engineers in resolving complex faults both remotely and on-site.
Support the Service Manager with technical queries and operational issues.
Maintain high standards of workmanship and compliance with NSI and industry regulations.
Build and maintain strong relationships with customers.
Complete all documentation accurately using mobile technology.
Participate in the on-call rota.
What We're Looking For
Proven experience within the Fire & Security industry.
Strong knowledge of fire alarms, intruder alarms, CCTV and access control systems.
Previous experience supporting or mentoring engineers is highly desirable.
Excellent fault-finding and diagnostic skills.
Strong customer service and communication abilities.
Ability to work independently and make technical decisions.
Full UK Driving Licence.
FIA, ECS/CSCS or manufacturer accreditations are advantageous.
Salary & Financial Package
£39,000 – £42,000 basic salary (depending on experience)
Overtime after 40 hours:
1.5x Monday to Saturday
2x Sundays & Bank Holidays
Paid travel time (excluding the first and last 30 minutes of each day)
£180 standby allowance per week when on-call
Call-outs paid at overtime rates with door-to-door travel
Rest time provided following overnight call-outs
Up to £2,000 annual performance bonus, paid quarterly based on individual KPIs
Company Vehicle & Equipment
Electric company van with personal use permitted
Specialist plant and equipment provided
Fuel and operational costs fully covered
Hand tools excluded
Employee Benefits
33 days annual leave including Bank Holidays
Holiday purchase scheme
Workplace pension
Life assurance
Childcare vouchers
Share Incentive Plan (subject to enrolment)
24/7 Virtual GP service
Employee Assistance Programme
Training & Career Development
Annual performance reviews and career planning
Ongoing manufacturer and industry training
Access to an internal Learning Hub
Tavcom training courses
Genuine opportunities for career progression within a growing organisation
Why Apply?
This is an opportunity to join a respected NSI Gold Approved business where your technical expertise will be recognised and valued. You'll become the regional lead engineer, supporting a skilled team while remaining hands-on with the latest fire and security technologies. If you're ready to take the next step in your career with a company that genuinely invests in its people, we'd love to hear from you
Salary description
£39000.00 - £42000.00 per year