Job Title: Service Delivery & Outsourcing Coordinator
Location: Telford, TF7 4QL, UK
Job Type: Full-time contract, Until January 2027
Work Model: Onsite
Position Summary:
• The Service Delivery & Outsourcing Coordinator is responsible for managing and coordinating outsourced service activities within the operations organisation. This role ensures timely and accurate processing of customer requests, RFQs, quotations, and purchase orders while maintaining alignment with defined turnaround times (TAT) and customer contractual commitments. The coordinator serves as a key point of contact between internal stakeholders, external vendors, and logistics teams to drive operational efficiency and service quality. The role also supports process improvements, data analysis, and reporting to enhance service delivery and cost-effectiveness across the outsourcing value chain.
Key Responsibilities:
• Manage sourcing and outsourcing tasks, including RFQs, Customer Quotation, purchase order processing and vendor onboarding.
• Ensure accurate data entry and adherence to defined turnaround times (TAT).
• Prioritise daily customer orders, proactively communicating status updates and addressing escalations as needed.
• Coordinate with internal teams and global stakeholders for smooth procurement execution.
• Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments.
• Process customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution.
• Analyse procurement data, generate reports, and identify opportunities for process improvement and cost savings.
• Support global procurement initiatives, system enhancements, and adhoc projects.
• Contribute to continuous improvement, automation, and reporting efforts.
Skills:
The successful candidate for this position will have some or all of the following skills:
• Excellent English - verbal and written communication skills in English is mandatory
• Strong organisation skills with the ability to manage daily activities and handle incoming requests, emails, and phone calls from suppliers
• Quantitative data analysis skills, including proficiency in Microsoft Excel, PowerPoint and Word
• A strong understanding of supply chain processes and/or negotiation strategies is an advantage
• Experience working with suppliers and cross-functional teams
• High attention to detail, with strong analytic skills and consistent execution of process protocols as required
• Ability to track and report progress results to team members, peers, and management as required
• Experience and proficiency with ERP and CRM systems such as Oracle or SalesForce is an advantage
• Flexible to work to the UK time zone, with a requirement to be in the office 5-days a week
Education:
• Bachelors Degree or equivalent experience. Typically, 2-4 years of relevant experience for entry to this level would be beneficial.