Working closely with the General Manager, you will oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences, driving commercial performance, and leading a high-performing management team. This is a hands-on role that includes managing hotel operations, overseeing events, and supporting operational shifts, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.
The salary for this role is between £38,000 and £40,000 plus tips. The role will include an element of shift work, running & managing events, so this may mean early starts & late finishes.
Main responsibilities for the Hotel Operations Manager are:
* Oversee the day-to-day operation of the hotel, ensuring exceptional service standards are consistently achieved.
* Implement and maintain effective operational procedures across all hotel departments.
* Support the delivery of the hotel's strategic objectives while identifying opportunities to maximise revenue.
* Take responsibility for the hotel in the absence of the General Manager.
* Analyse guest feedback and implement improvements to enhance the guest experience.
* Lead, motivate, coach, and develop department managers and their teams.
* Support recruitment, onboarding, and performance management across the hotel.
* Manage and oversee a variety of hotel events, ensuring they are delivered to the highest standard.
* Promote a positive, collaborative culture focused on service excellence and continuous improvement.
Skills required for the Hotel Operations Manager role are:
* Essential: Previous experience as a Senior Manager within the hotel or hospitality industry.
* A proven track record of successfully leading operational teams within a busy hotel environment.
* Excellent leadership and people management skills, with the ability to inspire and develop others.
* Strong commercial awareness and the ability to balance outstanding guest service with business performance.
* Experience implementing operational processes and driving continuous improvement.
* Excellent communication, organisation, and decision-making skills.
* A flexible, hands-on approach with a passion for delivering exceptional guest experiences.
If you're an experienced hotel professional with a passion for operational excellence and outstanding guest service, we'd love to hear from you
Salary description
£38000.00 - £40000.00 per year