Role: Graduate Operations Coordinator & Agency Administrator
Location: Purley, Surrey
Reports to: Traffic Manager
Permanent position
Please note this is a graduate job with the salary of 27,000.
About us
For over 30 years, Tjarks & Tjarks has been a leader in private label branding and packaging, creating design that wins at the retail shelf. We combine creativity, precision, and production expertise to deliver end-to-end design-to-artwork solutions for global retailers.
Our culture is built on reliability, consistency, and exceptional attention to detail. We’re hands-on, dependable, and obsessed with craft, delivering work that performs in the real world.
About the Role
We are looking for a highly organised, proactive and detail-focused Junior Operations Coordinator & Agency Administrator to join our design agency.
This is a varied, entry-level role that works across the studio, supporting different departments and helping to keep projects, deadlines and day-to-day agency operations running smoothly. The role will be line-managed by the traffic manager and will combine project coordination, general administration, artwork support and technology-related tasks.
The successful candidate will be an excellent communicator who enjoys solving problems, following up on actions and making sure nothing falls through the gaps.
Key Responsibilities
Deadline Coordination
A central responsibility of the role will be managing the agency’s studio deadline sheet and helping ensure that all work is delivered on time.
This will include:
- Producing and reviewing a daily report of all work due to leave the studio.
- Liaising with departments and individual stakeholders to confirm the status of each project.
- Following work through each stage of the agency process and identifying anything that could delay delivery.
- Proactively escalating issues and helping to remove blockers as quickly as possible.
- Updating the deadline sheet throughout the day as work is completed.
- Working towards a clear deadline list by the end of each day.
Agency and Studio Administration
- Providing general administrative support to the directors and wider agency.
- Coordinating information and actions between departments.
- Supporting meetings, project administration, document management and other day-to-day studio requirements.
- Helping to maintain clear, accurate and up-to-date internal records.
Artwork and Design Support
Full training will be provided in:
- Collecting and preparing print data for artwork.
- Creating packshots and presentation assets for the design team.
- Supporting other artwork-production and studio processes as required.
Operations and Technology Support
- Helping to onboard new members of staff onto the agency’s systems and technology.
- Supporting internal technology and process-improvement projects.
- Assisting with the introduction, testing and documentation of new tools and workflows.
- Providing practical operational support wherever required across the agency.
About You
You will be:
- Exceptionally organised, reliable and comfortable managing multiple priorities.
- Confident following up with colleagues and keeping tasks moving.
- A clear and professional communicator.
- Detail-oriented, with a high level of accuracy.
- Proactive and willing to take ownership of problems.
- Comfortable working with spreadsheets, project-management tools and digital systems.
- Interested in design, creativity and the operational side of a busy agency.
- Keen to learn and develop within a varied, collaborative role.
Previous agency, administration, project-coordination or studio experience would be helpful but is not essential. More important are a positive attitude, strong organisational skills and the confidence to communicate with people across the business.