PART TIME -20- 25 hours a week (to suit over 4 or 5 days within Monday to Friday 08:00 - 16:00).
If you have a bright personality with a genuine interest in helping people and would enjoy ensuring customers receive the best level of Customer Service and support, then please read on!
Collaborating with colleagues across teams, you will manage critical processes, resolve queries efficiently, and maintain meticulous records to uphold the highest standards of care.
Previous customer service and experience or warehousing operations is required for this role. You will be self-motivated, proactive, organised and adaptable to change. Working within consumer services, you will need to be articulate with a good eye for detail and able to work under pressure while maintaining the highest customer care standards.
You will be joining an amazing team, brand, company and culture match.
* PART TIME 20-25 hours a week £25,000 pro rata
* Monday - Friday hours to suit you within 8am-4pm
* Full training will be given on products, processes and systems
Role Responsibilities and Specific Duties:
* Parcel Distribution Management: Oversee the daily inbound Customer return parcels, manage the daily inbound parcel distribution into the Returns Centre
* Collaboration with Teams: Liaise with the Customer Care Team to address all customer returns and care issues effectively. Including onward actions with Quality Control / Warehouse teams
* Order Management: Process consumer orders, spare part requests, and free-of-charge goods replacements with accuracy and efficiency.
* Accurate Record-Keeping: Record product returns and maintain detailed case notes and associated paperwork in Salesforce.
* Customer Communication: Serve as a point of contact for customers (via phone, email, social) handling correspondence.
* Query Resolution: work closely with the wider Customer Care Team to investigate and resolve customer order queries to a satisfactory conclusion.
* Discrepancy Investigations: Identify and resolve consumer order discrepancies, ensuring thorough follow-through in collaboration with relevant teams.
* Dispatch Management: Manage out going parcels, maintaining accurate tracking and ensuring timely delivery.
Benefits Package:
* Free Parking
* Holidays 21 days rising to 26 + Bank and Public Holidays - this is pro rata from fulltime.
* Private Medical Insurance
* Life Assurance
* Contributory Pension Scheme
* Perk Box
Please apply / get in touch to hear more
TJEXE
Salary description
£25000.00 - £25000.00 per year