Location: Cambridge (Onsite)
Salary: £50,000–£65,000
Type: Full-time, Permanent
My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment.
Key Responsibilities
* Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs
* Drive capacity planning, operational efficiency, and continuous improvement initiatives
* Manage budgets, resources, and inventory to optimise performance
* Oversee technical repair capability and maintain high engineering standards
* Work closely with Engineering, Supply Chain, Commercial, and Customer Support teams
* Develop and mentor the repair operations team, driving performance and accountability
* Ensure compliance with ISO9001, Health & Safety, and security requirements
* Support commercial activities, including tenders, pricing, and service proposals
Requirements
* Degree in Engineering or equivalent technical experience
* Proven experience managing repair, service, or production operations within an engineering environment
* Strong leadership skills with experience managing KPIs, budgets, and operational performance
* Experience driving Lean, Six Sigma, or continuous improvement initiatives
* Excellent stakeholder management and customer-facing experience
* Strong commercial awareness and analytical skills
* Eligibility to obtain UK Security Clearance (SC)
What’s on Offer
* £50k–£65k salary
* Onsite role in Cambridge
* Opportunity to lead a high-performing engineering operations team
* Work on innovative communications technology used worldwide
* Collaborative environment with excellent career development opportunities
Salary description
£50000.00 - £65000.00 per year