Job Type: Temporary
Duration of booking: Ad-Hoc
Proposed start date: ASAP
Pay Rates: £16 per hour PAYE inclusive of holiday pay
Hours / Working Days: Monday-Wednesday-Friday 10am-4.30pm
Sector: Healthcare
Based: Office / Hospital
The Role
We are currently recruiting for an experienced Medical Secretary to join a busy GP Practice on a temporary agency basis. This is an excellent opportunity for an organised and professional administrator with previous healthcare experience to provide high-quality secretarial and administrative support to a multidisciplinary team.
The successful candidate will play a key role in ensuring referrals, correspondence and patient documentation are processed accurately and efficiently while maintaining the highest standards of confidentiality and patient care.
Key Responsibilities
Provide comprehensive secretarial and administrative support to GPs and the wider clinical team.
Type and prepare clinical letters, reports and other correspondence.
Process referrals using the NHS Electronic Referral Service (eRS).
Liaise with hospitals, community services and other external healthcare providers.
Maintain accurate referral and tracking databases.
Scan and upload patient documentation onto electronic patient records.
Input and update patient information accurately on clinical systems.
Process Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms.
Handle patient requests for private medical letters and process associated invoices.
Answer telephone enquiries professionally and direct calls appropriately.
Respond to administrative queries from patients and healthcare professionals.
Carry out system searches and produce reports as requested.
Support clinicians with general administrative duties.
Assist reception and administration teams during periods of absence when required.
Prepare meeting agendas and take minutes when requested.
Maintain confidentiality and comply with GDPR, NHS Information Governance and Practice policies.
Essential Requirements
Previous experience working as a Medical Secretary, Healthcare Administrator or in a similar NHS or GP Practice role.
Experience providing administrative support within a healthcare environment.
Excellent written and verbal communication skills.
Strong audio typing and document production skills.
Excellent IT skills, including Microsoft Office and Outlook.
Professional telephone manner.
Excellent organisational skills with the ability to prioritise a busy workload.
Ability to work independently and as part of a multidisciplinary team.
High level of accuracy and attention to detail.
GCSEs (or equivalent), including English and Maths.
Skills & Experience
Previous GP Practice experience.
Knowledge of EMIS Web.
Experience using the Electronic Referral Service (ERS).
Experience processing SARs, insurance reports and DVLA documentation.
NVQ Level 2 in Health & Social Care or equivalent.
Knowledge of NHS administrative processes and patient record management.
Personal Attributes
Friendly, professional, and approachable.
Highly organised with excellent time management skills.
Flexible and adaptable.
Able to work under pressure in a fast-paced environment.
Strong problem-solving skills.
Empathetic with a commitment to delivering excellent patient service.
Maintains the highest standards of confidentiality and professionalism
Salary description
£16.00 - £16.00 per hour