Client Services Administrator

Role: Client Services Administrator
Location: Glasgow (Hybrid)
Salary: £26,000 per annum
Job Type: Full Time | Permanent

Looking for a role where accuracy, organisation and attention to detail are genuinely valued?

Do you enjoy working in a fast-paced administrative environment where no two days are quite the same?

If you're someone who thrives on managing deadlines, enjoys working as part of a collaborative team and takes pride in delivering an excellent service, this could be the opportunity you've been looking for.

We're working with a well-established professional services business that is looking to add a new member to its specialist operations team based in Glasgow. This is a fantastic opportunity to join a supportive organisation that invests in training, career development and long-term progression, while offering a hybrid working environment and an excellent benefits package.

The Role

Working within a specialist case handling team, you will be responsible for managing a portfolio of administrative matters from instruction through to completion, ensuring all work is completed accurately and within strict deadlines.

Key responsibilities include:

• Receiving and acknowledging client instructions.
• Opening and maintaining cases on the internal case management system.
• Preparing and issuing relevant documentation where required.
• Coordinating external suppliers and third parties when necessary.
• Preparing and submitting documentation in line with established processes.
• Producing accurate client quotations and cost calculations.
• Maintaining accurate electronic records throughout each case.
• Monitoring and managing deadlines to ensure service level agreements are met.
• Communicating with clients via email and other communication channels.
• Keeping up to date with procedural changes and internal working practices.
• Working closely with colleagues and internal stakeholders to ensure an exceptional client experience.

Essential Skills & Experience

• Previous administration or case handling experience within a professional services or client-focused environment.
• Excellent organisational and prioritisation skills.
• Strong attention to detail with the ability to complete repetitive tasks accurately.
• Confident working to multiple deadlines in a fast-paced environment.
• Excellent written communication skills.
• High level of computer literacy across Microsoft Office and other business systems.
• Comfortable working independently while contributing to a collaborative team.
• A proactive approach with a willingness to learn new processes.
• Experience providing high levels of client service.

The Ideal Candidate Will Also

• Be adaptable and able to work with colleagues from a variety of backgrounds.
• Have strong problem-solving skills.
• Take ownership of their workload and manage priorities effectively.
• Enjoy working within a structured environment where accuracy is essential.

What's On Offer

• Salary of £26,000 per annum.
• 25 days annual leave plus bank holidays.
• Annual salary review.
• Employer pension contribution.
• Enhanced family leave.
• Career development and study support.
• Employee wellbeing initiatives.
• A collaborative team culture with genuine opportunities for long-term development