Customer Service Coordinator

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.

Your role as a tour coordinator will be to organise and plan tours, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.

The details:
Monday to Friday 09:00-17:00
25 days holiday + bank holidays, rises with service
Competitive salary + commission
Team events
Hybrid working after probation
Transport needed due to company location
Main Duties:
Building relationships with customers and overseeing bookings
Providing advice to customers, from itineraries, to travel and accommodation
Using a bespoke IT system as well as standard Microsoft applications
Liaising with internal and external stakeholders
Ensuring tours are kept within set budgets
Ensuring all paperwork and supporting documentation is sent to clients
Delivering exceptional customer service to ensure the very highest level of satisfactionSkills needed: 

Proven experience delivering great customer service 
Ability to resolve problems, work well under pressure and meet deadlines
Able to use Microsoft packages and computer systems
A team player but also able to work alone when needed
Excellent verbal and written communications skills
Confidence to speak to customers via phone and email
Calm and constructive approach to urgent situations If you have any questions on this role please contact Helen @ Pure for more information