Customer Account Manager

ROLE: Customer Account Manager
HOURS: 08:30-17:00, Monday - Friday
SALARY: £26,000 - £30,000, dependent on experience plus excellent benefits
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based - Penny Emma Way Site, Sutton in Ashfield, NG17

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

Due to continued growth we are currently looking for additional Customer Account Manager to join our team based at our Penny Emma Way Site, Sutton in Ashfield.
As a Customer Account Manager you will support and manage the end to end experience of both branch and 3rd party customers within the Conservatory Roofs department to produce technical drawings using templated software, provide accurate quotes and orders.

WHAT OUR CUSTOMER ACCOUNT MANAGERS DO:

Manage account relationships for an assigned region and customers
Service the end to end customer journey through quoting, order processing and logistic alignment for deliveries
Design the full range of products, using design software, from quoting through to ordering
Liaise with the Credit Control team to assess the suitability for customers to receive credit for products and services
Manage and resolve customer queries, issuing suitable resolutions
WHAT WE NEED FROM OUR CUSTOMER ACCOUNT MANAGERS:

Previous experience working in a Customer Service/Account Management role
Technical roofing knowledge/experience - desirable
Experience with conservatory roofs in a similar role
Good IT skills including AutoCAD/Design
Able to work well with, and contribute to work within the team
Good negotiating skills and a technical aptitude with the ability to problem solve
WHAT WE OFFER OUR CUSTOMER ACCOUNT MANAGERS:

You will be rewarded with a very competitive basic salary
25 days holiday, plus statutory holidays - normally 33 days in total each year
Free Healthcare plan for all employees
Enhanced Maternity and Paternity benefit
Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
Company Pension Plan
Employee discount on Eurocell products
Discounts across many well-known online and high street retailers
A blend of training, including e-learning and on the job training to help your career development
Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Colleague Referral Programme; we pay you for successfully referring people to join our team
Excellent opportunities to grow with us, and progress your career