My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience
The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware)
The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith
Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines..
Essential Skills
Minimum 2 years desktop support experience
Specific Audio/Visual set up and support experience
Used to working in a corporate environment
A strong communicator with great personable skills used to dealing with 3rd party vendors
Can handle a large quantity of tickets in an organised and efficient manner
Educated to degree level
Demonstrated proficiency installing and supporting Windows 10/11.
Experience installing and supporting Mac OS.
Demonstrate an understanding of basic Networking concepts includingTCP/IP.
Knowledge of Jabra/Logitech hardware/applications is preferred
Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures
Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment
Experience of configuring and troubleshooting Apple and Samsung mobile devices
Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc.We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered.
Randstad Technologies is acting as an Employment Business in relation to this vacancy
Salary description
£225.00 - £226.00 per day