Location: Wimbledon
Salary: £28k + Bonuses
Hours: 8:30am to 5:30pm, Monday to Friday - Fully Office Based
Start Date: August 2026
Requirement: Fluent in both English and French (written and spoken)! - ESSENTIAL
About the Role
We are recruiting for a bilingual Customer Sales Advisor to join a successful and fast-growing business within the beauty and consumer products sector. This is an exciting opportunity for an enthusiastic customer-focused individual who enjoys building relationships, supporting customers and identifying sales opportunities.
You will act as a key point of contact for customers, providing a high level of service across both inbound and outbound communications while ensuring customer orders and queries are handled efficiently and professionally.
Key Responsibilities
Handle inbound customer enquiries via telephone, email and other communication channels.
Process customer orders accurately using internal systems and CRM platforms.
Resolve customer queries and provide excellent customer service throughout the customer journey.
Liaise with internal departments to ensure orders are processed and delivered efficiently.
Build and maintain strong relationships with existing customers.
Proactively contact customers to identify opportunities for additional sales and business growth.
Promote products and services, upselling where appropriate to maximise customer value.
Support customer visits and showroom appointments when required.
Work towards team KPIs and contribute to delivering an excellent customer experience.
Requirements:
Fluent written and spoken English and French.
Previous experience within customer service, sales support or account management, can be retail
Experience working within a fast-paced B2B or customer-focused environment.
Strong communication and relationship-building skills.
Comfortable using CRM systems and other business software.
Excellent organisational and time-management abilities.
A proactive and positive approach to customer service and sales.
Strong team player with the ability to collaborate across departments.
Desirable
Experience within the retail, consumer products or FMCG sectors.
If you are a confident French and English speaker with a passion for customer service and relationship management, we'd love to hear from you.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£26000.00 - £28000.00 per year