Credit Controller

Somewhere in your sales ledger, invoices are quietly overdue and customers are pretending they didn't see your email. We need someone to fix that.

You'll own a section of the ledger end to end, chasing debt, clearing queries, keeping accounts clean, and generally making sure cash comes in when it's supposed to. It's not glamorous, but it's the difference between a business that gets paid and one that just hopes for the best.

What you'll actually be doing:

Chasing overdue payments by phone, email, and (when it comes to it) letter, politely relentless, not aggressive
Running your section of the sales ledger like it's yours, because it is
Allocating BACS, cheque, and card payments accurately and on time
Untangling invoice, credit note, payment, and POD queries before they become someone else's problem
Raising credit notes, invoices, refunds, and supplier debit notes
Deciding whether held orders get released, in line with credit procedure, no drama, just judgement
Keeping customer records, credit limits, and account statuses actually up to date
Sending reminders, statements, and final notices, the paper trail that makes legal action easy if it comes to that
Liaising with solicitors on debt recovery when it escalates that far
Uploading invoices and credits to customer portals
Handling the inbox, the post, and whatever else lands on your desk
Keeping an eye on unallocated cash and outstanding supplier debit notes
Logging everything properly, future you (and your manager) will thank you
Picking up general admin and ad hoc tasks without making a thing of itWhat you'll need:

Credit control or accounts receivable experience, you know the difference between a query and an excuse
Communication skills that work on a difficult customer and a Friday-afternoon email alike
An eye for detail that catches the error before it becomes a bigger problem
The organisation to juggle several accounts without dropping one
Comfort with finance systems and the full Microsoft Office suite
A problem-solving brain that doesn't need hand-holdingSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age