It Support Engineer

Police Scotland continue to improve and evolve a number of our core digital solutions to retain and enhance the capability and flexibility required to address the ongoing and evolving demands on policing and criminal justice over the next decade. The Estates Transformation Programme was approved in 2021 with the objective of transforming every building across the Police Scotland estate, to ensure they fully meet the needs of modern policing.

The Estates Transformation Programme reflects our commitment to partnership and creating a modern estate that can attract, retain, and empower our people as well as enabling the use of technology to improve operational effectiveness. Digital Division will work alongside the Estates Transformation Programme team to transform properties into a new modern network of buildings which will support a digitally enabled service model.

You will be required to participate in an on call Rota for which an allowance will be paid.

A driving license is required for this role.

Please Note – There are two positions both which are fixed term contract for 18 months.

Key Responsibilities:

* Providing end user support, both remotely and on-site, supporting multiple technologies.

* Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.

* Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Why join us?

* Competitive salary with annual increments

* Full-time or part-time shift patterns

* 28 days annual leave and 6 public holidays (increases with service)

* Local government pension scheme for long-term security

* Ongoing training to develop your skills

* Opportunities for career progression and professional growth

* Comprehensive wellbeing support and dynamic work environment

* Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Police Scotland serves over 5 million people across Scotland’s cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve