Complaints and Information Officer

Complaints & Information Officer

Location: Colindale, London
Client: Housing Association
Rate: £20 per hour

Contract: 6 Months start date ASAP Start, Hybrid working 2 days per week in the office

We are looking for an experienced Complaints & Information Officer to join a busy, customer-focused team.

You will manage and coordinate complaints, Members' Enquiries, FOI requests, Subject Access Requests, and Ombudsman enquiries, ensuring timely, accurate, and professional responses. You'll work closely with internal stakeholders to investigate complex cases, improve customer outcomes, and help drive continuous service improvement.

Key Requirements:

Previous complaints handling or customer service experience.
Excellent written and verbal communication skills.
Strong organisational skills and attention to detail.
Ability to manage competing priorities and meet deadlines.
Knowledge of FOI, SARs, GDPR, or Housing Ombudsman processes is essential.Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application