Program Manager – Microsoft Dynamics 365

Our client seeking an experienced Program Manager with a strong Microsoft Dynamics 365 background to lead and govern the full portfolio of Dynamics projects across the UK & Ireland (UK&I) region. This is a senior client-facing role responsible for driving program-level delivery, managing multiple concurrent D365 engagements, and acting as the primary point of escalation and trust between the delivery organisation and client stakeholders. The ideal candidate combines deep functional/technical grounding in Dynamics 365 with mature program management skills — governance, risk management, commercial awareness, and stakeholder leadership.

Required Skills & Experience

* 10+ years in IT program/project management, with a minimum of 5+ years specifically managing Microsoft Dynamics 365 implementations (CE, F&O, or Business Central).

* Proven track record delivering multiple concurrent D365 programs in a client-facing, consulting/SI environment.

* Strong understanding of the D365 implementation lifecycle — requirements, design, configuration, data migration, integration, UAT, cutover, hyper care.

* Demonstrated experience managing senior client stakeholders through to program closure and sign-off.

* Solid grounding in program governance frameworks, RAID management, and delivery methodologies (Agile, PRINCE2, PMP, or equivalent).

* Commercial acumen — budget ownership, forecasting, and margin management.

* Excellent communication, negotiation, and executive presentation skills.

* Based in the UK, with willingness to travel to client sites across UK & Ireland.

Desirable

* Microsoft certifications (e.g., MB-700 Dynamics 365: Solution Architect, PL-600 Power Platform Solution Architect).

* PMP, PRINCE2, or MSP certification.

* Experience working within a Microsoft Partner or System Integrator environment.

* Exposure to Power Platform (Power Apps, Power Automate, Power BI) alongside core Dynamics modules.

* Experience across multiple industry verticals (manufacturing, public sector, financial services, retail)